The influence of human resources performance indicators on decision making: a study with managers from the Federal District and arround

Authors

DOI:

https://doi.org/10.55892/jrg.v7i14.1039

Keywords:

Performance indicators, Human resources performance indicators, KPI, Human Resources, Decision-making

Abstract

Decision-making, present in people's daily lives, permeates the most dynamic and diverse scenarios, including organizational ones. Thus, as important as decision-making is, performance indicators, also known as KPIs (Key Performance Indicators), provide information and demonstrate the measurement of results to businesses. Both topics are explored in the study in question through bibliographic research and statistical regression analyses, aiming to explain the influence of indicators on decision-making. The study involved conducting a survey with the participation of 432 private sector managers from the Federal District and surrounding areas, who provided information about their socioeconomic profile, the main characteristics of decision-making profiles, and their interaction with the theme: human resources performance indicators. Through statistical tests, it was found that there is no explanatory model for what was investigated, indicating that there is no significant influence regarding the use of human resources performance indicators on the decision-making of managers in private organizations in the Federal District and surrounding areas. The study expands possibilities for new research agendas that seek relationships with the variables used and their replicability in other scenarios, as well as encouraging organizations to work on the respective theme.

Downloads

Download data is not yet available.

Author Biographies

Paulo Cesar Rodrigues Borges, Instituto de Educação Superior de Brasília

[Lattes]
Doutor em Ciência da Informação pela UnB; Engenheiro Cartógrafo pelo IME. Professor do Mestrado em Planejamento e Gestão Estratégica das Organizações do IESB. Orcid: 0000-0002-7398-7905. Lattes: http://lattes.cnpq.br/4275937790613243. E-mail: pcrborges.eng@gmail.com

Bruno de Alcântara Ramos, Instituto de Educação Superior de Brasília

[Lattes]
Mestre em Gestão Estratégica de Organizações pelo IESB; Especialista em Gestão de Pessoas pela Anhanguera Educacional. Administrador e Professor no Centro Universitário de Desenvolvimento do Centro Oeste – UNIDESC. Orcid: 0000-0002-5272-0275. Lattes: http://lattes.cnpq.br/9793158023657520. E-mail: brunoramos.bra@gmail.com

References

ADAM, E.E., Alternative quality improvement practices and organization performance. Journal of Operations Management, 1994. 12(1): p. 27-44.

Anuário do trabalho nos pequenos negócios: 2016. 9.ed / Serviço Brasileiro de Apoio às Micro e Pequenas Empresas; Departamento Intersindical de Estatística e Estudos Socioeconômicos [responsável pela elaboração da pesquisa, dos textos, tabelas, gráficos e mapas]. São Paulo- SP: DIEESE, 2018.

AVELINO, Ana Flávia Andrade; LOBLER, Mauri Leodir; FLAVIANO, Viviane. Sobrecarga de Informação no Processo Decisório: o papel da motivação epistêmica na resposta individual. Revista Adm.Made, [S.L.], v. 20, n. 3, p. 1-21, 1 jun. 2017. NPAD. http://dx.doi.org/10.21714/2237-51392016v20n3p001021

BORGES, Paulo César Rodrigues. Avaliação da similaridade semântica entre classes de entidades espaciais, representadas por uma ontologia ad-hoc (tese). Brasília : UnB, 2003.

CESAR, Ana Maria Roux V. C.. MEDIDAS DE DESEMPENHO DA ÁREA DE RECURSOS HUMANOS E SEU RELACIONAMENTO COM INDICADORES DE DESEMPENHO ECONÔMICO. Revista de Gestão, [S.L.], v. 22, n. 1, p. 97-114, 2015. Emerald. http://dx.doi.org/10.5700/rege553.

CHANDLER, A.D., Strategy and structure, 1962, MIT Press, Cambridge.

COHEN, Adam B.. Many forms of culture. American Psychologist, [S.L.], v. 64, n. 3, p. 194-204, 2009. American Psychological Association (APA). http://dx.doi.org/10.1037/a0015308.

DEMING, W. Edwards. O método Deming de Administração. 5a. Ed., São Paulo: Marques Saraiva , 1989.

EGAN, David; HAYNES, Natalie Claire. Manager perceptions of big data reliability in hotel revenue management decision making. International Journal Of Quality & Reliability Management, [S.L.], v. 36, n. 1, p. 25-39, 7 jan. 2019. Emerald. http://dx.doi.org/10.1108/ijqrm-02-2018-0056.

ETZIONI, A., Two approaches to organizational analysis: A critique and a suggestion. Administrative science quarterly, 1960. 5(2): p. 257-278.

FÁVERO, Luiz Paulo Lopes; BELFIORE, Patrícia Prado. Manual de análise de dados: estatística e modelagem multivariada com excel, SPSS e stata. [S.l: s.n.], 2017.

GALLI, Brian J.. The Future of Economic Decision Making in Project Management. Ieee Transactions On Engineering Management, [S.L.], v. 67, n. 2, p. 396-413, maio 2020. Institute of Electrical and Electronics Engineers (IEEE). http://dx.doi.org/10.1109/tem.2018.2875931.

GELFAND, M. J.; RAVER, J. L.; NISHII, L.; LESLIE, L. M.; LUN, J.; LIM, B. C.; DUAN, L.; ALMALIACH, A.; ANG, S.; ARNADOTTIR, J.. Differences Between Tight and Loose Cultures: a 33-nation study. Science, [S.L.], v. 332, n. 6033, p. 1100-1104, 26 maio 2011. American Association for the Advancement of Science (AAAS). http://dx.doi.org/10.1126/science.1197754.

GERHARDT, Tatiana Engel, SILVEIRA, Denise Tolfo. Métodos de pesquisa. Porto Alegre, Editora da UFRGS, 2009. 114 p.

GIL, Antonio Carlos. Como elaborar projetos de pesquisa. 4. ed. São Paulo: Atlas, 2002. 175 p.

KAHNEMAN, Daniel. Thinking, fast and slow. New York, NY: Farrar, Straus and Giroux, 2011.

KAPLAN, Robert. S. NORTON, David. P. A estratégia em ação: Balanced Scorecard. Rio de Janeiro - RJ, Elsevier, 1997.

KIRCHOFF, Jon F.; OMAR, Ayman; FUGATE, Brian S.. A Behavioral Theory of Sustainable Supply Chain Management Decision Making in Non-exemplar Firms. Journal Of Supply Chain Management, [S.L.], v. 52, n. 1, p. 41-65, 28 dez. 2015. Wiley. http://dx.doi.org/10.1111/jscm.12098.

LI, Jing; PIKE, Richard; HANIFFA, Roszaini. Intellectual capital disclosure and corporate governance structure in UK firms. Accounting And Business Research, [S.L.], v. 38, n. 2, p. 137-159, jan. 2008. Informa UK Limited. http://dx.doi.org/10.1080/00014788.2008.9663326.

LORSCH, J.W., Introduction to the structural design of organizations. Organizational structure and design, 1970: p. 1-16.

LUNKES, Rogério João; COSTA, Gabriel Donadio; BORTOLUZZI, Daiane Antonini; ROSA, Fabricia Silva da. Influência das características da equipe de gestão sobre a tomada de decisão de risco: evidências do ramo de restaurantes. Turismo - Visão e Ação, [S.L.], v. 21, n. 3, p. 336-350, 5 nov. 2019. Editora UNIVALI. http://dx.doi.org/10.14210/rtva.v21n3.p336-351.

MARCONI, Marna de Andrade, LAKATOS, Eva Maria. Fundamentos de metodologia científica. 5. ed. São Paulo : Atlas, 2003. 331 p.

NIELSEN, Lars Braad; MITCHELL, Falconer; NØRREKLIT, Hanne. Management accounting and decision making: two case studies of outsourcing. Accounting Forum, [S.L.], v. 39, n. 1, p. 66-82, mar. 2015. Informa UK Limited. http://dx.doi.org/10.1016/j.accfor.2014.10.005.

OLIVEIRA, Luís Martins de; HERNANDEZ José Perez Jr.; SILVA, Carlos Alberto dos Santos. Controladoria estratégica. São Paulo: Atlas, 2002.

PARNELL, John A.; CRANDALL, William ‘Rick’. The contribution of behavioral economics to crisis management decision-making. Journal Of Management & Organization, [S.L.], v. 26, n. 4, p. 585-600, 18 dez. 2017. Cambridge University Press (CUP). http://dx.doi.org/10.1017/jmo.2017.60.

PÓVOA, Angela Cristiane Santos; MAFFEZZOLLI, Maickel Robert; PECH, Wesley; SILVA, Wesley Vieira da. A Influência do Gênero no Processo Decisório: o jogo do ultimato. Revista de Administração Contemporânea, [S.L.], v. 21, n. 4, p. 481-499, jul. 2017. FapUNIFESP (SciELO). http://dx.doi.org/10.1590/1982-7849rac2017160152.

PRODANOV, Cleber Cristiano, FREITAS, Ernani Cesar de. Metodologia do Trabalho Científico: Métodos e Técnicas da Pesquisa e do Trabalho Acadêmico. 2. ed. Novo Hamburgo: Feevale, 2013. 276 p.

THOMPSON, J.D., Organization in Action, 1967, New York: McGraw-Hill.

Revista em Agronegócio e Meio Ambiente, [S.L.], v. 12, n. 3, p. 875-899, 5 ago. 2019. Centro Universitario de Maringa. http://dx.doi.org/10.17765/2176-9168.2019v12n3p875-899.

RICHARDSON, Roberto Jarry. Pesquisa social: métodos e técnicas. 3. ed. -14. Reimpr. São Paulo: Atlas, 2012. 334 p.

RUMESER, David; EMSLEY, Margaret. Can Serious Games Improve Project Management Decision Making Under Complexity? Project Management Journal, [S.L.], v. 50, n. 1, p. 23-39, 26 nov. 2018. SAGE Publications. http://dx.doi.org/10.1177/8756972818808982.

SCOTT, S. G.; BRUCE, R. A. Decision-making style: The development and assessment of a new measure. Educational and Psychological Measurement, v. 55, p.818–831, 1995.

SEIDL, J.; BORGES-ANDRADE, J. E.; NEIVA, E. R. Rotatividade: Análise de Vinte Anos da Produção Científica Brasileira. Revista de Administração FACES Journal, v. 18, n. 2, p. 44-64, 2019.

SHAMIM, Saqib; ZENG, Jing; SHARIQ, Syed Muhammad; KHAN, Zaheer. Role of big data management in enhancing big data decision-making capability and quality among Chinese firms: a dynamic capabilities view. Information & Management, [S.L.], v. 56, n. 6, p. 1-12, set. 2019. Elsevier BV. http://dx.doi.org/10.1016/j.im.2018.12.003.

SILVA, G. A. V.; BASQUES, P. V.; FACCO, F. C. Conectando recursos humanos e estratégia: em busca de indicadores de resultados na gestão de pessoas. Revista de Gestão, v. 13, n. 3, p. 87-100, 2006.

SIMON, Hebert Alexander. The logic of rational decision. The British Society for the Philosophy of Science. v.16, 1965, p.169-186.

TVERSKY, Amos, KAHNEMAN, Daniel. Availability: a heuristic for judging frequency and probability. Cognitive Psychology, Elsevier, 1973.

WAN, Qifeng; XU, Xuanhua; CHEN, Xiaohong; ZHUANG, Jun. A Two-Stage Optimization Model for Large-Scale Group Decision-Making in Disaster Management: minimizing group conflict and maximizing individual satisfaction. Group Decision And Negotiation, [S.L.], v. 29, n. 5, p. 901-921, 18 jul. 2020. Springer Science and Business Media LLC. http://dx.doi.org/10.1007/s10726-020-09684-0.

WOOLDRIDGE, Jeffrey M. Introdução à Econometria: Uma abordagem moderna. 4ª. ed. Tradução da edição Norte-Americana. São Paulo: Atlas, 2002. 175 p.

YATES, J. Frank; OLIVEIRA, Stephanie de. Culture and decision making. Organizational Behavior And Human Decision Processes, [S.L.], v. 136, p. 106-118, set. 2016. Elsevier BV. http://dx.doi.org/10.1016/j.obhdp.2016.05.003.

ZAMECNIK, Roman. The Qualitative Indicatores in Human Resource Accounting. Marketing and Managemente of Innovations, Czech Republic, pp. 325-341, 2016.

Published

2024-04-27

How to Cite

BORGES, P. C. R.; RAMOS, B. de A. The influence of human resources performance indicators on decision making: a study with managers from the Federal District and arround. JRG Journal of Academic Studies, Brasil, São Paulo, v. 7, n. 14, p. e141039, 2024. DOI: 10.55892/jrg.v7i14.1039. Disponível em: https://revistajrg.com/index.php/jrg/article/view/1039. Acesso em: 24 aug. 2024.

ARK