Perception of the nursing team Regarding care in a Psychosocial care Center

Abstract

Nursing care in mental health services is built daily in institutional settings through interactions between professionals, users, and families. This study aimed to understand the nursing team's perception of the care provided to individuals in psychological distress at a Psychosocial Care Center (CAPS). This is a qualitative study with an exploratory-descriptive approach and content analysis methodology. Semi-structured interviews were conducted with four nursing professionals, both mid-level and higher-level, between October and November 2020, at the CAPS.The findings reveal that nursing professionals have a humanized approach to caring for patients with mental disorders, providing welcoming support, active listening, and medication guidance to users and their families. Additionally, they emphasize the importance of establishing strong bonds between the team and patients, which is crucial for treatment adherence and promoting users' autonomy. However, they face challenges such as medication shortages, work overload, and the need for continuous training to improve care quality. The lack of adequate resources compromises comprehensive care, highlighting the necessity of investment in infrastructure and professional development.

Professional training in mental health is essential as it enhances users' autonomy, facilitating their social reintegration and improving their quality of life. Thus, ensuring continuous support and education for nursing teams is key to strengthening care delivery and fostering increasingly effective and humanized assistance.